Customer Service

Customer Service is of particular importance at Intensiv-Filter Himenviro. We define our comprehensive service as constant operational readiness of your facilities, ongoing customer satisfaction and continuity of our business relations.

Only top quality will ensure trouble-free operation of your facilities - even many years after installation. We assume responsibility towards our customers. Even beyond sales and delivery. 

 Shipping & Delivery

We offer a number of shipping options to suit your needs. To ensure you receive your products in their intended condition, we ask that you inspect your shipments upon arrival. Any damages should be reported to the shipping company and shipment refused. We do everything in our power to get shipments out in a safe and timely manner, and we have a great track record. Speak with our product experts for further information on the shipping options we can offer you for your particular order.

 Privacy & Security

We place an emphasis on providing exceptional service. This includes protecting your private information and collecting only what we need to process your order and server you better.

 Returns & Replacements

We are committed to ensuring our customers' utmost satisfaction. We do our best to make sure you are ordering the correct parts for your application, and that they arrive intact and on time. If you have a concern about anything you've ordered with us,  please contact us. Fabricated items are non-returnable. All returned items are subject shipping costs and re-stocking fee.  t refused. We do everything in our power to get shipments out in a safe and timely manner, and we have a great track record. Speak with our product experts for further information on the shipping options we can offer you for your particular order.

 Ordering

Ready to place an order?  Just select the parts online, if you know our part number, and submit. Our sales team will take care of the rest.If you do not know the part number, Contact us by phone or through our email address for pricing. All you need is (for INTENSIV FILTER) our original commission and / or filter serial no, and / or the model, size, material, quantity, and special options and the shipping address. We will take care of everything else! If you have a hard deadline or require a special shipping method please let our sales staff know at the time of your order. 

 Updating Account Information

In order for us to fulfill your order quickly and efficiently, please be sure your account information is up to date and accurate. To update your company's account information please call us between 8:00am and 5:00pm EST. Add. you can reach our Service Hotline (phone: +49 151 16770376) outside our business time. Our office personnel will be happy to assist you.

care of everything else! If you have a hard deadline or require a special shipping method please let our sales staff know at the time of your order.